Return & Refund Policy

The Made-Right Promise

Every Kashidha piece is custom-made to your approved design, so we don't accept returns for change of mind. But if something is genuinely wrong, you're fully covered. Within 7 days of delivery, request a return if:

• The product is defective or damaged on arrival
• You received the wrong item
• The product doesn't match your approved preview or the description

We'll re-stitch it or refund you in full — your choice. Where it's our error, we also cover return shipping.

Non-Returnable Items

The following items are not eligible for return, except where the product is defective, the wrong item was shipped, or it does not match the description on the website:

• Custom-made or personalized embroidery products (monograms, names, logos, custom designs)
• Items that have been used, washed, or altered
• Items without original tags and packaging
• Products marked as "Final Sale" or where returns have been disabled by the seller on the product page

How to Request a Return

1. Log in to your account and go to My Orders
2. Select the order you wish to return
3. Click "Request Return" and fill in the details
4. Upload at least 2 photos showing the item and the issue (required)
5. Submit your request — we will review and respond as soon as possible, typically within 2–3 business days

Return Process

Once your return request is approved:

• We will arrange a pickup or provide return shipping instructions
• Please pack the item securely in its original packaging
• A quality check will be conducted upon receiving the returned item

Refund Policy

• Once the returned item is received and inspected, the refund is initiated to your original payment method. The amount typically reflects in your account within 5–7 business days, subject to your bank or card issuer.
• Original shipping charges are non-refundable unless the return is due to our error (defective product, wrong item, or not as described). In such cases, we will also bear the reverse-pickup or return shipping cost.
• All refunds are processed in Indian Rupees (INR) to the original payment method.

Exchanges

Size exchanges aren't possible on custom-stitched pieces — please check the size guide before ordering; we're happy to help on WhatsApp.

Cancellations

You can cancel any time before production begins (order status Pending or Confirmed). Once stitching starts, materials are committed and the order can't be cancelled.

Need Help?

If you have any questions about our return policy, please contact our support team. We're here to help!